Refund policy

Order issues 

Please inspect your order upon reception and contact us immediately, so that we can evaluate the issue and make it right!

Refund Policy

Our #1 priority here at Better Burn Firewood is your satisfaction. This means we stand by our product & service 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, you can use our 30-day full refund policy, which means you have 30 days after receiving your wood to request a refund. Just reach out to us at team@betterburnfirewood.com. We're here for you. 100% Satisfaction. Guaranteed. 

Refunds 

We will notify you when you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@betterburnfirewood.com